We take pride in the fact that we are a caring and successful dental practice. Many people within the community have come to trust our care for all their dental needs. As a result, we have experienced a great deal of growth, which some of you have felt due to our schedule being booked three months or more in advance. Unfortunately, we are still experiencing lost time due to missed appointments. When time is lost due to appointment cancellations or no-shows, other patients in need of treatment cannot be seen and their treatment is delayed. For these reasons, we require a 48-hour cancellation.
Our policy is as follows:
Appointment Cancellation Policy: We will make every effort to remind patients by telephone, email or text prior to the appointment, but please do not depend on this courtesy. Please remember that your appointment times are your responsibility. We strongly encourage all patients to keep their appointments. However, we also want your appointments to work for your schedule. If you need to change your appointment, we require a 48-hour notice to avoid having to be placed on a waiting list. If commitments for appointments are frequently broken, a non-refundable reservation fee equal to the appointment fee may be required. Our ultimate goal is to better serve all of our patients. Missed appointments are missed opportunities to better serve our patient base. Thank you for your cooperation. We look forward to seeing you at your next appointment.